Warranty Information

 

Lexington Home Brands

Express Limited Warranty March 1, 2013

 

Scope 

This Express Limited Warranty applies to Lexington Home Brands (“Lexington”) case goods and upholstered furniture products that have been purchased from a factory-authorized dealer. This includes products manufactured or marketed under the Lexington brand as well as all licensed brands manufactured or marketed by Lexington. Rights under this warranty apply only to the original purchaser and must be pursued through the authorized dealer of original purchase. 
 
Under the terms of this limited warranty, Lexington warranty obligations are limited to the terms set herein. Specifically Lexington may repair the item, replace the item, or offer an allowance for the original consumer to retain the item in “as-is” condition. Such choice of repair, replacement, or allowance is strictly at the sole discretion of Lexington. 
 
No Implied Warranties
 
THIS WARRANTY IS THE ONLY WARRANTY PROVIDED BY LEXINGTON. THE WARRANTY AND REMEDIES SET FORTH HEREIN ARE EXCLUSIVE, AND ARE IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUATORY, EXPRESS OR IMPLIED. NO EMPLOYEE, REPRESENTATIVE, AGENT, DEALER OR ANY OTHER PERSON HAS THE AUTHORITY TO ASSUME OR INCUR ON BEHALF OF LEXINGTON ANY OBLIGATION OR LIABILITY IN PLACE OF, OR ADDITION TO, THIS WARRANTY, OR TO MODIFY IT IN ANY WAY. LEXINGTON EXPRESSLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND THAT THE GOODS ARE FIT FOR ANY PARTICULAR PURPOSE. LEXINGTON ASSUMES NO RESPONSIBILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. IF LEXINGTON CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
 
General Limitations
 
    1.    This warranty is voided if the product is modified or altered in any way after shipment from Lexington.
    2.    This warranty is voided if anything, including but not limited to a treatment of any nature, is applied to the 
         product after the original factory packing has been opened.
    3.    Lexington reserves the right to modify the product from its form shown on showroom floors or in catalogs. Such
        modifications are not considered defects under this warranty.
    4.    Freight or handling damages are not considered defects under this warranty. Such claims should be filed with
        the freight carrier.
    5.    This warranty applies under conditions of normal residential usage. It does not apply to defects or damage
        resulting from negligence, abuse or misuse – including but not limited to inadequate or improper maintenance,
        exposure to water, salt air, chemicals, accidents, any use for which the product was not designed, or
        commercial use (including rental, business, commercial, institutional or any non-residential use), nor does it   
        cover ordinary wear-and-tear.
    6.    Because of the natural materials used in the manufacturing process, and the fact that the product is generally
        handmade, minor variations will occur from piece to piece. These are not considered defects under this
        warranty.
    7.    Stone and marble contain vein-lines, hairline fissures, pores and color variations that are natural characteristics
        and are not considered defects under this warranty.
    8.    Sunlight will cause wood, finishing materials, and fabrics to change color – these changes are not considered
        defects under this warranty. 
    9.    Extremes in temperature and humidity can cause both wood and finishing materials to shrink, swell, warp, split,
         and glue seams to fail. These damages are not considered defects under this warranty.
  10.    Direct contact with rubber and some types of plastic materials may damage the finish. Such damage is not
        considered a defect under this warranty.
  11.    Direct contact with petrochemical products, (nail polish remover, alcohol, etc.) will damage the finish. Such
        damage is not considered a defect under this warranty.
  12.    Woven materials, including but not limited to wicker, sea grass, and other similar materials are comprised of
        individual strands that can move, causing unfinished areas to show under the strands or the finish to slightly
        peel where it bridges between strands. These characteristics are not considered defects under this warranty. 
  13.    Catalogs, video and promotional materials may feature images showcasing items of Lexington indoor products
        in an outdoor setting. This is for creative purposes only, and not an indication that the product is suitable for
        outdoor use. Damage due to exposure to outdoor elements is not considered a defect under this warranty.
        Tommy Bahama Outdoor Living products will be specifically identified as being designed for outdoor use and
        their express limited warranty is a separate document.
  14.    Neither this nor any other warranty, express or implied, is offered by Lexington for any electrical devices,
        including but not limited to lighting fixtures, surge protectors, or computer, electronic or multi-media
        management devices that may be included with your Lexington product. Some Sligh products come with a built
        -in surge protector that is covered under a separate warranty and not included under the terms and conditions
        of this Express Limited Warranty.
 
 
CASE GOODS PRODUCTS - Specific Provisions
 
Case Goods – Limited One (1) Year Warranty
Subject to the General Limitations contained herein, Lexington warrants the products covered by this warranty to be free from defects in material and workmanship for a term of one (1) year from the date of purchase by the original purchaser. 
 
UPHOLSTERED PRODUCTS - Specific Provisions
 
Frame – Limited Lifetime Warranty
Subject to the General Limitations contained herein, the upholstery frame is warranted by Lexington against defects in materials and workmanship for the life of the product to the original purchaser, as long as it remains upholstered in the original fabric or leather, and is used under normal wear and normal conditions. 
 
Spring System – Limited Lifetime Warranty
Subject to the General Limitations contained herein, the spring system in the upholstery frame is warranted by Lexington against defects in materials and workmanship for the life of the product to the original purchaser, as long as it remains upholstered in the original fabric or leather, and is used under normal wear and normal conditions. 
 
Cushions - Limited Five (5) Year Warranty
Lexington uses premium high-resiliency cushioning materials in all its cushion constructions. Subject to the General Limitations contained herein, cushions are warranted by Lexington against the abnormal loss of resiliency for five (5) years from the date of purchase by the original purchaser, as long as the cushion is used under normal wear and normal conditions. Abnormal wear and loss of resiliency should not be confused with flattening of the foam and fibers, which are considered normal wear and are not considered defects under this warranty. 
 
Motion Mechanisms - Limited Three (3) Year Warranty
Subject to the General Limitations contained herein, motion mechanisms, including mechanisms for swivel chairs, swivel rockers, desk chairs, reclining chairs and sleep sofas are warranted to be free from defects in workmanship, materials and construction for three (3) years from the date of purchase by the original purchaser, as long as the upholstered furniture is used under normal wear and normal conditions. 
 
Fabric and Leather – Limited One (1) Year Warranty 
Subject to the General Limitations contained herein, fabric and leather coverings, (excluding Customer’s Own Material), are warranted to be free of manufacturing defects for one (1) year from the date of purchase by the original purchaser against seam slippage, mis-weaves, breakdown, shrinkage, loss of nap, and dye transfer as long as the upholstered furniture is used under normal wear and normal conditions.
 
 
Warranty Claims
 
    1.    All claims for warranty service must be made in writing, and accompanied by your name, address, phone
        number, your original proof of purchase (original dated sales receipt), appropriate documentation confirming
        date of delivery and a brief description of the defect. 
    2.    In order to determine if a defect exists and how to best arrange repair, replacement or allowance, Lexington
        may require photographs of the defect or a personal inspection by a Lexington representative. 
    3.    Claims must be made through the dealer where the furniture was originally purchased. If the original dealer is
        not accessible, please contact Lexington directly for assistance at 1300 National Highway, Thomasville, NC
        27360, Attn: Consumer Services or at info@lexington.com.
    4.    Lexington will not be responsible for transportation, shipping or packing charges without prior written approval
        by a Lexington Consumer Services Manager.
 
Contact Us
If you have any questions concerning this warranty, please contact:
Lexington Home Brands, 1300 National Highway, Thomasville, NC 27360 Attn: Consumer Services, or by phone at 336-474-5300, ext. 2. For e-mail correspondence, the address is info@lexington.com.
 
 
 

Express Limited Warranty October 1, 2015

Scope of Express Limited Warranty

 

This Express Limited Warranty applies to all Tommy Bahama Outdoor Living products (“Products”) that have been purchased from a factory-authorized dealer. Rights under this warranty apply only to the original purchaser and must be pursued only through the authorized dealer from which the products were originally purchased. This warranty is non-transferrable. Products are manufactured and marketed under license from the Tommy Bahama Group, Inc. by Lexington Furniture Industries, Inc., d/b/a Lexington Home Brands (“Lexington”).

 

Under the terms of this limited warranty, obligations are limited to the terms set herein. Specifically Lexington may repair the item, replace the item, or offer an allowance for the original consumer to retain the item in “as-is” condition. Such choice of repair, replacement, or allowance is at the sole discretion of Lexington.

 

No Implied Warranties

 

THIS WARRANTY IS THE ONLY WARRANTY PROVIDED BY LEXINGTON FOR OUTDOOR PRODUCTS. THE WARRANTY AND REMEDIES SET FORTH HEREIN ARE EXCLUSIVE, AND ARE IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. NO EMPLOYEE, REPRESENTATIVE, AGENT, DEALER OR ANY OTHER PERSON HAS THE AUTHORITY TO ASSUME OR INCUR ON BEHALF OF LEXINGTON ANY OBLIGATION OR LIABILITY IN PLACE OF, OR ADDITION TO, THIS WARRANTY, OR TO MODIFY IT IN ANY WAY. LEXINGTON EXPRESSLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND THAT THE GOODS ARE FIT FOR ANY PARTICULAR PURPOSE. LEXINGTON ASSUMES NO RESPONSIBILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.  IF LEXINGTON CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM STATE TO STATE.

 

General Limitations

 

  1. This warranty is void if Products are physically modified or altered in any way after shipment from Lexington.
  2. Direct contact with products including but not limited to solvents, chemical cleaning agents, scouring agents, abrasives, petroleum-based products, ammonia-based cleaners, alcohol and certain tanning products may cause damage to Products. Such damage is not considered a defect under this warranty.
  3. Lexington reserves the right to change specifications on Products. Such changes are not considered a defect under this warranty.
  4. Freight or handling damage is not considered a defect under this warranty. Claims should be filed with the freight carrier or with Lexington Customer Care for those on the Lexington Prepaid Freight Program.
  5. This warranty applies under conditions of normal residential use. It does not apply to defects or damage resulting from negligence, misuse or abuse, lack of recommended maintenance, commercial or non-residential use or uses for which Products were not designed. This warranty does not cover ordinary wear-and-tear.
  6. Due to the natural and man-made materials used in the manufacturing process and the fact that Products are generally handmade, variations will occur from piece-to-piece. Such variations are not considered defects under this warranty.
  7. Stone, white crystal stone, and marble are natural materials containing vein-lines, hairline fissures, pores and color variations that are normal characteristics and not considered defects under this warranty.
  8. Stone, white crystal stone, and marble tops ship with a factory sealer applied, but must be re-sealed on a regular basis. Damage to tops as a result of not being adequately sealed by the purchaser is not covered by this warranty.
  9. Natural Teak is shipped with a special UV protectant called Osmo oil. This oil must be re-applied on a regular basis in order to maintain the Teak color. If the oil is not re-applied, the Teak will age naturally to a silver-gray patina. This aging is not considered a defect under this warranty.
  10. Tops – glass, porcelain, stone, white crystal stone, marble and Weatherstone™ must be treated with care. Damage as a result of mishandling or exposure to freezing temperatures is not considered a defect under this warranty.
  11. Corrosion is a normal occurrence over time when aluminum is exposed to salt air or sea spray and is not covered by this warranty.
  12. Corrosion is a normal occurrence when stainless steel is exposed to salt air or airborne chemicals like chlorinated pool water and is not covered by this warranty
  13. Chair and table floor glides are not considered part of the frame for the purposes of this warranty.
  14. To the extent permitted by law, Lexington’s responsibility under this warranty for any Products shall not exceed the actual purchase price of that item.

 

Specific Warranty Provisions

 

ALUMINUM FRAMES – Three (3) Year Warranty

Aluminum frames are warranted against defects in materials and workmanship for three (3) years from the date of purchase by the original purchaser. Damage to frames or welds due to improper assembly, mishandling or the freezing of accumulated water are not covered by this warranty.

 

STAINLESS STEEL FRAMES – Three (3) Year Warranty

Stainless steel frames are warranted against defects in materials and workmanship for three (3) years from the date of purchase by the original purchaser. Pitting, brown spots and corrosion are not covered by this warranty.

 

ALL-WEATHER WOVEN WICKER – Three (3) Year Warranty

All-weather woven wicker materials are warranted against defects in materials and workmanship three (3) years from the date of purchase by the original purchaser. Woven materials are comprised of individual strands that can move, causing gaps to appear between strands, which are not considered defects under this warranty.

 

NATURAL TEAK – Three (3) Year Warranty

Natural Teak used on outdoor products is warranted against defects in workmanship for three (3) years from the date of purchase by the original purchaser. The natural aging of Teak will cause the wood to lighten to a silver-gray patina and may cause splitting and roughness. These are not considered defects under this warranty. The application of any topical treatment other than Osmo oil will void this warranty.

 

FINISHES – Three (3) Year Warranty

Finishes are warranted against peeling, cracking or blistering for three (3) years from the date of purchase by the original purchaser. Scratches, chips or abrasions resulting from use are not covered by this warranty. Normal fading or stains resulting from spills are not covered by this warranty.

 

FABRICS – Three (3) Year Warranty

Upholstery fabrics are warranted against fading, seam slippage, mis-weaves, breakdown, shrinkage, loss of nap and dye transfer for three (3) years from the date of purchase by the original purchaser. Stains resulting from spills are not covered by this warranty. Stains resulting from the transfer of Teak oil to cushion fabrics are not covered by this warranty.

 

 

 

CUSHIONS – Three (3) Year Warranty

Cushions are warranted against the loss of resiliency beyond the normal flattening of foam and fibers for three (3) years from the date of purchase by the original purchaser.

 

GLASS, PORCELAIN, STONE, WHITE CRYSTAL STONE, MARBLE and WEATHERSTONE™ TOPS – One (1) Year Warranty

Glass, porcelain, stone, white crystal stone, marble and Weatherstone™ tops are warranted against manufacturing defects for one (1) year from the date of purchase by the original purchaser. Damage due to improper handling or misuse are not covered under the terms of this warranty.

 

FIRE PITS – One (1) Year Warranty

Fire pits are warranted against defects in materials and workmanship for one (1) year from the date of purchase by the original purchaser. Installation and operational instructions for all fire pits are included with these units, and available from Lexington at the address noted at the end of this document. WARNING: Failure to follow these instructions will void the warranty on Products and may subject the purchaser or operator to significant property damage and potentially fatal injury.

 

UMBRELLAS AND UMBRELLA BASES – One (1) Year Warranty

Umbrellas and umbrella bases are warranted against defects in materials and workmanship for one (1) year from the date of purchase by the original purchaser. Lexington will repair or replace the umbrella or umbrella base in the original color and style if available, or in a similar color and style if the original has been discontinued.

 

COMPONENT PARTS – One (1) Year Warranty

Component parts (bolts, wheels, brackets, etc.) are warranted against defects in materials and workmanship for one (1) year from the date of purchase by the original purchaser. Lexington will repair or replace the part in the original color and style if available, or in a similar color and style if the original has been discontinued.

 

Warranty Claims

 

  1. Warranty claims must be made through the authorized dealer where Products were originally purchased. Claims can only be made by the original purchaser. If contact with such authorized dealer cannot be made for reasons beyond the purchaser’s control, contact should be made with Lexington using the information below.
  2. All claims for warranty service must be made in writing and include the original purchaser’s name, address, phone number, original proof of purchase (dated sales receipt), documentation confirming the date of delivery and description of the defect.
  3. In order to determine if a defect exists and how to best arrange repair, replacement, or allowance, Lexington may require photographs of the defect or a personal inspection by a Lexington representative.
  4. Lexington will not be responsible for return transportation, shipping or packing charges without prior written approval by an authorized Lexington Consumer Services Manager.
  5. Failure to follow these warranty claim instructions may result in a delay or additional charges to resolve the issue, or may void this warranty in part or entirely.

 

For questions concerning this warranty, please contact your authorized Lexington Home Brand dealer, or

 

Lexington Home Brands                                                                                         Phone: 336-474-5444

1300 National Highway, Thomasville, NC 27360                                                    Fax:  336-474-5407

Attn: Consumer Services                                                                                       Email:  TBOutdoor@lexington.com