About Lexington
Frequently Asked Questions
We’re here to help at Lexington Home Brands. Below are frequently asked questions. If you need further help, click here to email our Consumer Service Department, or call 336-474-5300, ext. 2. Please note that the Consumer Service Department hours are Monday-Friday, 8am to 6pm ET.
- Where can I buy Lexington furniture?
- Where can I get pricing for Lexington furniture?
- Can I buy direct from your company?
- Where can I find discontinued pieces?
- What is your warranty?
- Where can I find furniture finish samples and fabric swatches?
- Can I supply my own fabric for an upholstery order?
- How and where can I obtain parts for my furniture?
- Does Lexington Home Brands have outlet stores?
- What is the catalog return policy?
Answers:
Where can I buy Lexington furniture?
Lexington Home Brands sells its products through authorized dealers and interior designers, who have the ability to display, deliver and service our product appropriately. Click here to go to our dealer locator.
Back to TopWhere can I get pricing for Lexington furniture?
Pricing information is available through any authorized Lexington Home Brands dealer. Click here to find an authorized dealer in your area.
Can I buy direct from your company?
Lexington Home Brands does not sell directly to consumers. The product line is sold through authorized dealers and interior designers. If you are a consumer, click here to find an authorized dealer in your area. If you are interested in becoming a Lexington Home Brands dealer, click here.
Where can I find discontinued pieces?
Your authorized dealer has access to a complete listing of inventory availability at the factory. Contact your local dealer and provide them the collection name or item you are looking for, and they will be able to determine its availability. Click here to find an authorized dealer in your area.
What is your warranty?
With a lineage that spans over a century, Lexington Home Brands is proud to stand behind the quality of its products. Click here for complete warranty details.
Where can I find furniture finish samples and fabric swatches?
Your authorized dealer has the ability to request finish samples and fabric swatches from the factory. Click here to find an authorized dealer in your area.
How do I care for my furniture?
Both wood and upholstered products require care and maintenance to ensure their longevity. Click here for instructions.
Can I supply my own fabric for an upholstery order?
Lexington Home Brands offers an extensive selection of fabrics, leathers and decorative trims for its upholstered products, and offers extensive customization options in its “Personal Design Series.” Customers Own Material (COM) is also an option within the upholstery collections. Click here to find an authorized dealer in your area, to see the myriad of available options.
How and where can I obtain parts for my furniture?
If you are in need of replacement parts, contact the authorized dealer where the product was originally purchased, and the dealer will be able to place an order directly with the factory.
Does Lexington Home Brands have outlet stores?
Lexington Home Brands operates a small outlet store in the city of Lexington, N.C., near the site of the company’s original plant. The outlet services local business only, and does not accommodate phone sales or facilitate shipping. All sales must be picked up locally by the customer.
What is the catalog return policy?
Catalogs may not be returned for a refund, but may be exchanged if damaged in shipping.
